FAQ (Frequently Asked Questions)
Choose a product in the catalog and add it to your cart by clicking the “Buy” button. Enter your name, email, phone number, and select a delivery method. If you have a promo code, enter it in the designated field.
Next, confirm your agreement with the Terms of Service and Privacy Policy, then click “Place Order”. You will be redirected to the payment page, where you need to enter your bank card details and confirm the payment.
Once the payment is successful, you will receive an order confirmation email. During business hours (10:00-18:00), a manager will usually contact you within an hour to confirm the details and arrange delivery.
After placing an order, our manager will contact you to schedule the delivery date and time. On the delivery day, the courier will call you 1 hour before arrival.
Delivery within Russia takes 2 to 12 days, depending on the region.
Yes, you can pick up your order at our pickup point: Futbolnaya Alley, 8, Entrance No. 26, CSC Arena (1 km from Zenit metro station, 2 km from Krestovsky Ostrov metro station).
Working hours: Monday — Friday, 10:00 to 18:00.
If your order is paid before 15:00, you can collect it the same day (or by agreement with a manager).
If you need to pick up your order at another time, please email us at store@bc-zenit.com.
Please contact us at store@bc-zenit.com — we will help you place your order and ship it worldwide.
If the product does not suit you, you can return or exchange it. Detailed instructions are available in the “Refund Policy” section of our website.
We are always happy to hear from you! Email us at store@bc-zenit.com, and we will get back to you as soon as possible.
Yes, our online store offers game jersey customization. You can order a jersey of a specific player (including an autographed version) or create a fully personalized one with your own name and unique number. Best of all — you’ll be able to preview your individual design before making a purchase.
